IMPORTANT COVID-19 (CORONAVIRUS) NOTE
We're still shipping out orders at least once a week during the Covid 19 pandemic!
Currently our shipping service, Royal Mail, is still operating, and shipping to most international destinations is still happening! Delays during this time might be unavoidable, so please bear this in mind when ordering!
If you're ordering from outside the UK, please check this website for any current information regarding shipping delays - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin
Thank you so much for your custom and hopefully your order will be with you soon!
GENERAL SHIPPING INFO
FREE SHIPPING NOTE - If your order is returned to us due to an incorrect or incomplete address, we will have to charge for a second shipping attempt! This makes the next step super important:
PLEASE MAKE SURE THE ADDRESS YOU ENTER ON THE ORDER FORM IS CORRECT BEFORE SUBMITTING YOUR ORDER. If you enter the wrong address, please email us ASAP at email@example.com. The address you enter on the order form is where we'll be sending it to, so please be sure it's the right one!
Me and Stef package and ship everything from my studio in the UK, through the Royal Mail. International orders are shipped as International Standard, and UK orders are shipped second class.
Tracking numbers are not available on the regular international shipping options but tracked shipping options are now available for some international locations.
I book postal collections once or twice a week, usually around the start and the end of the week. For UK orders, packages should arrive within a week and for international, 3-6 weeks. Sometimes international orders can take a little bit longer than this (most likely during holiday seasons such as Christmas). The international post will be delivered by your local post service - they might be worth contacting if you've been waiting a while!
We do not offer refunds. We are a small two-person operation, so please make sure if you're placing an order you've checked sizing/are sure!
ORDERS NOT ARRIVING/DAMAGED ORDERS/WRONG ADDRESSES
If your order has not arrived within two months of us shipping it, please get in touch.
If your order arrives damaged, please send me photos of the packaging and the product itself. Without photos I cannot claim for compensation for your order, so it's very important that you send these.
Please make sure your address is up to date. If you order with the wrong address and your order is returned to me, I will get in touch with the email address linked to your order. From there I can offer a partial refund for the item (but not shipping) or resend your order if you pay again for postage, but items can get damaged in the round trip, so please make sure your address is correct!
Unclaimed items take around 3 months to get back to me, and items with incorrect addresses roughly take 2 months.
If you have any other further questions, please feel free to get in touch via email to firstname.lastname@example.org.
Please do not contact me via other emails/social media, as it is likely I may miss your message.
When packaging we go through the shinyswordpress email address, so if you have contacted me via that/the contact form, I will have seen your message.